Need a Repair?
Need a Repair?
Need a Repair?
Specialising in classic Sony, Panasonic and more - I offer diagnostics, part replacements, and rebuilds for most MiniDV and tape-based cameras.
Specialising in classic Sony, Panasonic and more - I offer diagnostics, part replacements, and rebuilds for most MiniDV and tape-based cameras.
Specialising in classic Sony, Panasonic and more - I offer diagnostics, part replacements, and rebuilds for most MiniDV and tape-based cameras.
Simple process. Honest Pricing. Solid Results.
Simple process. Honest Pricing. Solid Results.
Simple process. Honest Pricing. Solid Results.
Start a repair request
Start a repair request
You’ll be redirected to our secure repair request form.
How it works
How it works
How it works
Submit a repair request
Start by filling in the repair form and letting us know what’s wrong.
Start by filling in the repair form and letting us know what’s wrong.
You’ll receive a response within 2–3 days with a cost estimate based on your description (and photos, if needed).
You’ll receive a response within 2–3 days with a cost estimate based on your description (and photos, if needed).
Review your estimate
You’ll have up to 30 days to decide if you want to go ahead.
You’ll have up to 30 days to decide if you want to go ahead.
When you’re ready, confirm via email (a button-based confirmation is coming soon) — and you’ll get the shipping details.
When you’re ready, confirm via email (a button-based confirmation is coming soon) — and you’ll get the shipping details.
Send your camera
Pack it securely and include your name and reference number.
Pack it securely and include your name and reference number.
Tracked shipping is strongly recommended. Once it arrives, repairs typically take around 1–2 weeks, depending on parts and workload.
Tracked shipping is strongly recommended. Once it arrives, repairs typically take around 1–2 weeks, depending on parts and workload.
Repair, test and invoice
Each camera is repaired and tested before return. If any issues come up mid-repair, you’ll be contacted right away.
Each camera is repaired and tested before return. If any issues come up mid-repair, you’ll be contacted right away.
Once the repair is complete, an invoice is sent — payment is due immediately. Cameras not paid for after 30 days will be stored, and storage fees may apply (as stated in the Terms & Conditions).
Once the repair is complete, an invoice is sent — payment is due immediately. Cameras not paid for after 30 days will be stored, and storage fees may apply (as stated in the Terms & Conditions).
Back to filming
Once payment is received, your camera ships out — fully tested, tuned, and ready to film again.
Once payment is received, your camera ships out — fully tested, tuned, and ready to film again.
Supported Models
Supported Models
Supported Models
At VX Doc, we mainly specialise in repairs for Sony MiniDV and Panasonic P2 / ACCHD Cameras.
At VX Doc, we mainly specialise in repairs for Sony MiniDV and Panasonic P2 / ACCHD Cameras.
At VX Doc, we mainly specialise in repairs for Sony MiniDV and Panasonic P2 / ACCHD Cameras.
VX-1000E
VX-1000E
VX-2100E
VX-2100E
VX-2000E
VX-2000E
TRV900E
TRV900E
HPX170
HPX170
HPX250
HPX250
HVX-200
HVX-200
HMC151
HMC151
If your brand or model isn't listed above, The VX Doc may still be able to help :)
If your brand or model isn't listed above, The VX Doc may still be able to help :)
If your brand or model isn't listed above, The VX Doc may still be able to help :)
Send a message
"Fast delivery, works, A+++"
"Exceptional seller, very very good communication and sent it quickly, very happy with this purchase, TOP seller"
"Would definitely recommend."
"Fast and very friendly,
would gladly use again"
"Everything is perfect, thank you."
"Very fast delivery, thank you!"
"Very good seller, recommended!"
100% positive reviews
Want to see more feedback? [View all reviews on eBay →] You'll be redirected to our eBay store.
"Fast delivery, works, A+++"
"Exceptional seller, very very good communication and sent it quickly, very happy with this purchase, TOP seller"
"Would definitely recommend."
"Fast and very friendly,
would gladly use again"
"Everything is perfect, thank you."
"Very fast delivery, thank you!"
"Very good seller, recommended!"
100% positive reviews
Want to see more feedback? [View all reviews on eBay →] You'll be redirected to our eBay store.
"Fast delivery, works, A+++"
"Exceptional seller, very very good communication and sent it quickly, very happy with this purchase, TOP seller"
"Would definitely recommend."
"Fast and very friendly,
would gladly use again"
"Everything is perfect, thank you."
"Very fast delivery, thank you!"
"Very good seller, recommended!"
100% positive reviews
Want to see more feedback? [View all reviews on eBay →]
You'll be redirected to our eBay store.
Common Fixes & Typical Faults
Common Fixes &
Typical Faults
Common Fixes & Typical Faults
Sony VX & TRV Series
(MiniDV)
Tape Mechanism Errors
Symptoms - Tape won’t eject, loads incorrectly, or displays error codes such as C:31:23, C:32:10, C:31:40.
Playback or recording issues
Symptoms - Dropouts, distorted footage, or no playback image.
Image problems
Symptoms - “Acid trip” colours, white screens, or no image (often CCD-related).
Focus or lens faults
Symptoms - Blurry focus, stuck zoom, or internal dust.
Power issues
Symptoms - Camera Won't power on or shuts down unexpectedly.
LCD screen faults
Symptoms - Black screen, flickering, or backlight failure (especially on TRV models).
Tape Mechanism Errors
Symptoms - Tape won’t eject, loads incorrectly, or displays error codes such as C:31:23, C:32:10, C:31:40.
Playback or recording issues
Symptoms - Dropouts, distorted footage, or no playback image.
Image problems
Symptoms - “Acid trip” colours, white screens, or no image (often CCD-related).
Focus or lens faults
Symptoms - Blurry focus, stuck zoom, or internal dust.
Power issues
Symptoms - Camera Won't power on or shuts down unexpectedly.
LCD screen faults
Symptoms - Black screen, flickering, or backlight failure (especially on TRV models).
Tape Mechanism Errors
Symptoms - Tape won’t eject, loads incorrectly, or displays error codes such as C:31:23, C:32:10, C:31:40.
Playback or recording issues
Symptoms - Dropouts, distorted footage, or no playback image.
Image problems
Symptoms - “Acid trip” colours, white screens, or no image (often CCD-related).
Focus or lens faults
Symptoms - Blurry focus, stuck zoom, or internal dust.
Power issues
Symptoms - Camera Won't power on or shuts down unexpectedly.
LCD screen faults
Symptoms - Black screen, flickering, or backlight failure (especially on TRV models).
Panasonic HPX / HVX / HMC Series
(P2 & AVCHD)
Power cut-outs
Symptoms - Camera fails to start or randomly shuts off.
LCD / viewfinder faults
Symptoms - Dim, flickering, or blank screens.
Lens / focus issues
Symptoms - Focus errors, zoom motor failure, or noise from the lens assembly.
Audio faults
Symptoms - Distorted sound or no input.
Card reading problems
Symptoms - P2 or SD cards not recognised.
Power cut-outs
Symptoms - Camera fails to start or randomly shuts off.
LCD / viewfinder faults
Symptoms - Dim, flickering, or blank screens.
Lens / focus issues
Symptoms - Focus errors, zoom motor failure, or noise from the lens assembly.
Audio faults
Symptoms - Distorted sound or no input.
Card reading problems
Symptoms - P2 or SD cards not recognised.
Power cut-outs
Symptoms - Camera fails to start or randomly shuts off.
LCD / viewfinder faults
Symptoms - Dim, flickering, or blank screens.
Lens / focus issues
Symptoms - Focus errors, zoom motor failure, or noise from the lens assembly.
Audio faults
Symptoms - Distorted sound or no input.
Card reading problems
Symptoms - P2 or SD cards not recognised.
• A diagnostic fee applies, which is then waived is the repair goes ahead.
• A diagnostic fee applies, which is then waived is the repair goes ahead.
• A diagnostic fee applies, which is then waived is the repair goes ahead.
• Courier repairs accepted - please pack cameras securely to prevent damage.
• Courier repairs accepted - please pack cameras securely to prevent damage.
• Courier repairs accepted - please pack cameras securely to prevent damage.
• Costs vary depending on the model, parts, and condition.
• Costs vary depending on the model, parts, and condition.
• Costs vary depending on the model, parts, and condition.
Issue not listed here? Get in touch for a diagnosis
Issue not listed here? Get in touch for a diagnosis
Repair Info & FAQs
Repair Info & FAQs
Repair Info & FAQs
Important
Before sending your camera, please remove or back up any tapes and pack it securely with some padding.
Before sending your camera, please remove or back up any tapes and pack it securely with some padding.
A €40 inspection fee applies for diagnosis and quote preparation — it’s credited toward the repair if you go ahead.
A €40 inspection fee applies for diagnosis and quote preparation — it’s credited toward the repair if you go ahead.
Some repairs may require original parts; if these are no longer available, we’ll discuss alternatives with you before continuing.
Some repairs may require original parts; if these are no longer available, we’ll discuss alternatives with you before continuing.
Not finding your answer?
Not finding your answer?
Do you offer a warranty on repairs?
VX Doc provides a 3-month warranty on the specific repairs carried out, starting from the return date. This doesn’t cover unrelated issues or normal wear, but your statutory rights under German law remain unaffected.
How long does a repair typically take?
Once your camera arrives, most repairs are completed within 1–2 weeks, depending on workload and part availability. You’ll be notified if additional time is needed.
Do I need to pay anything upfront?
No - There’s a €40 inspection fee for preparing the quote, which is deducted if you go ahead with the repair. No other upfront payments are required.
What if my camera model isn’t listed?
If your model isn’t listed, just get in touch — VX Doc can often source compatible parts or advise on alternatives.
Do I need to arrange a shipping or will you provide one?
Customers are responsible for shipping both ways. Please send tracked and insured parcels to the address provided in your quote.
Do you offer a warranty on repairs?
VX Doc provides a 3-month warranty on the specific repairs carried out, starting from the return date. This doesn’t cover unrelated issues or normal wear, but your statutory rights under German law remain unaffected.
How long does a repair typically take?
Once your camera arrives, most repairs are completed within 1–2 weeks, depending on workload and part availability. You’ll be notified if additional time is needed.
Do I need to pay anything upfront?
No - There’s a €40 inspection fee for preparing the quote, which is deducted if you go ahead with the repair. No other upfront payments are required.
What if my camera model isn’t listed?
If your model isn’t listed, just get in touch — VX Doc can often source compatible parts or advise on alternatives.
Do I need to arrange a shipping or will you provide one?
Customers are responsible for shipping both ways. Please send tracked and insured parcels to the address provided in your quote.
Do you offer a warranty on repairs?
VX Doc provides a 3-month warranty on the specific repairs carried out, starting from the return date. This doesn’t cover unrelated issues or normal wear, but your statutory rights under German law remain unaffected.
How long does a repair typically take?
Once your camera arrives, most repairs are completed within 1–2 weeks, depending on workload and part availability. You’ll be notified if additional time is needed.
Do I need to pay anything upfront?
No - There’s a €40 inspection fee for preparing the quote, which is deducted if you go ahead with the repair. No other upfront payments are required.
What if my camera model isn’t listed?
If your model isn’t listed, just get in touch — VX Doc can often source compatible parts or advise on alternatives.
Do I need to arrange a shipping or will you provide one?
Customers are responsible for shipping both ways. Please send tracked and insured parcels to the address provided in your quote.
COMING SOON
COMING SOON
New services like 3D printing and custom paint jobs are on the horizon.
Stay tuned for the latest offerings via the @VX_DOC instagram and the Projects Section of the about page.
New services like 3D printing and custom paint jobs are on the horizon.
Stay tuned for the latest offerings via the @VX_DOC instagram and the Projects Section of the about page.
New services like 3D printing and custom paint jobs are on the horizon.
Stay tuned for the latest offerings via the @VX_DOC instagram and the Projects Section of the about page.
Custom
Paint-Jobs
Custom
Paint-Jobs
Custom
Paint-Jobs
3D Printed
Components
3D Printed
Components
3D Printed
Components
© 2025 • All Rights Reserved • Site by Dario Beavis
© 2025 • All Rights Reserved
Site by Dario Beavis