Lens repair is one of the most delicate and time-consuming procedures at VX Doc. Cameras such as the Sony VX1000 often arrive with impact damage, dust, or internal misalignment — especially from heavy field use. Each repair begins with an initial enquiry and photos sent through the contact form or email. After assessment, an estimate and repair plan are shared with the customer. Once approved, the camera is sent in for inspection and repair. During the process, the lens is carefully cleaned, realigned, or replaced depending on the fault. All work is carried out by hand, taking several hours to ensure clarity and function are restored while maintaining the original image character these cameras are known for. After testing, the repaired camera is securely packaged and returned to the customer.